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Help Center - FAQs


Booking with us

How does the website work?

We have created a filter option in order to find the excursions and activities that adjust more to your necessities. We recommend you to use our filter option (situated on the left hand side of the screen) and select the area or resort or both where you are staying. You can also select what type of activity you are interested in to make the search more accurate.We have created a filter option in order to find the excursions and activities that adjust more to your needs. We recommend you to use our filter option (situated on the left hand side of the screen) and select the area or resort or both where you are staying. You can also select what type of activity you are interested in to make the search more accurate. This will take you to a result page where we will give you some information about your destination to help you to make your choice. You will have a selection of activities and excursions with the essential information. Just decide what you are interested in, and click on it to see more details and to make your reservation.

How do I book online?

Simply choose an activity or service by applying your selection criteria (search by town or city, then by type of activity). You will then be guided, step by step, through the booking process. Indicate the number of participants and your chosen options. Then just enter your card details into our secure system and wait for confirmation.

I don't have a credit card – what can I do?

The activities proposed by Runaway Experiences can only be purchased using a debit or credit card.

Can I book several activities at the same time?

Runaway Experiences gives you the possibility to combine bookings for different activities in one order, so you only have to make a single payment. Every activity you book will be added to your cart and once you've finished shopping you can proceed to the checkout to make your payment.

How far in advance can I reserve my activity?

The earlier the better, giving you the best chance of finding availability. Certain activities are very popular. You can book any of the dates available on the Runaway Experiences booking calendar.

Do the babies pay?

We consider babies under 3 years old, and they are free of charge. Note that they will have to sit on parents' knee on the excursion coaches.

Activity information

How can I see the availability of an activity?

You just have to check that the day you want to reserve is active in the calendar that you will find within the activity.

Can I do an excursion on a day or time that is not on the calendar?

We are sorry, but the activity only takes place on the days and times that appear on the web. To do it at another time, you can check the possibility of doing the tour privately by writing to web@runawayexperiences.com

On what days does each activity take place?

In the details of each activity you can see the calendar and the days and hours of the week that each tour takes place.

How do I find out my pick up time and point?

After your reservation, we will confirm with the supplier the pick up point and time, and it will be e-mailed to you.

Do you offer the trips in different languages?

We offer our trips and excursions in different languages to make sure all the clients understand the trip and get plenty of information. In many cases we try to do different coaches with only one language spoken to cater better to the necessities of our clients and to give a better service. We make sure you enjoy and understand our trips; we are not like other companies where you miss things and don't understand the guides.

What happens if an event is cancelled or rescheduled?

In the rare even that an excursion is cancelled, we will inform you as soon as we know. We will try to offer an alternative wherever possible and we will always offer the choice of a full refund.

What does price per group mean?

It means that the price of the activity is for the total number of people in the group who are going to do it. It is not an individual price.

Group size

Some of the activity providers indicate the possible group size for a public tour. If available, this information can be found in the "About this activity" section on the activity page or when choosing a tour option.

If you cannot find the information you need and have already booked the activity, please contact the activity provider. You can find their contact details on your voucher.

Payment and refunds

How can I pay?

You can pay using Mastercard, Visa and Visa debit cards.

Are credit card transactions completely secure?

We use an encrypted security tool to guarantee that our customers benefit from the best possible security when making their payment.

Why can bookings only be made in the name of the card holder?

For safety and auditing purposes we ask that the reservation be made in the same name as the card holder. Our local service provider may ask this person to sign their voucher to prove that their signature matches their bank card. They may also require further proof of identity.

Why does an error message appear when I try to make the payment using my bank card?

Technical difficulties beyond our control may arise and make certain transactions impossible. If this happens, please try again later.

However, our payment settings and rules mean that certain cards and certain transactions may not be authorized by our site. We apologize for this inconvenience, and hope that you will complete your payment using a different bank card.

Is there any way to book other than online?

We are an online company, and we only accept bookings online. Other methods such as by mail, phone, or email are not accepted. If you have any problems trying to book online, do not hesitate to contact us.

Refund requests

If you cancel your booking within the cancellation policy, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.

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