Privacy Policy –

Runaway Experiences is a registered trademark of Run Away Trips, S.L.U with VAT ID B-57795221, registered in the commercial register of Palma and headquartered at C./ Oriente,2, 07160 Paguera.

At Runaway Experiences, we acknowledge that earning and retaining your trust is one of our primary goals as a company. Protecting your privacy is a responsibility we take very seriously.

We have crafted this Privacy Policy to help you understand how, at Runaway Experiences, we collect, use, and endeavor to protect the personal information (as defined below) you provide to us through our websites, mobile applications, email, service providers, and distribution partners. This Privacy Policy does not cover the privacy, information, or other practices of third parties, for which we are not responsible. This includes distribution partners, providers, third-party tour operators, as well as any third parties managing websites whose links appear on our websites. By downloading, visiting, or using our websites or content, by using any Runaway Experiences application (the “Application”) on a mobile phone, tablet, or similar device (the “Device”), or by providing us with information in connection with our websites, mobile applications, or other sites or services, you agree to the terms and conditions of this Privacy Policy.

What information do we collect?


We receive and store all the information that you enter on our websites or provide to us in any other way. We collect two types of information about you through our websites, mobile applications, email, service providers, and distribution partners. Personal information includes information that personally identifies you, such as your first and last name, email address, phone number, postal address, username and password, as well as billing information (e.g., credit card number, cardholder name, and expiration date). We also collect Other information that does not personally identify you, such as your gender, country of residence, and other demographic data.

When you register with Runaway Experiences, we ask for basic information such as your name and email address, as well as Other information like your registration location. You may choose not to provide us with this information, but in general, it is necessary for you to provide some details about yourself so that you can receive relevant offers from Runaway Experiences and our partners, as well as to enjoy the other benefits of being a registered member. For example, to purchase products or services, it is necessary to disclose Personal Information, which includes your name, postal and email address, phone number, credit card details, and other personal identification information. If you do not provide Personal Information when purchasing any of our providers’ products or services, we will not be able to confirm your purchase or facilitate the reservation for you.

In some cases, we may also ask for Other information; for example, demographic data such as your country of residence, gender, age, travel habits, etc. Additionally, we use cookies (as described below) to collect information about the performance and usability of our websites.


You may have the opportunity to provide contact information or travel-related information about other individuals through our websites. If you use the option to recommend a friend or purchase products or services for someone else through Runaway Experiences, you will need to provide the personal information of that person. You must obtain consent from those other individuals before providing us with their personal information.


We may also periodically obtain both personal and non-personal information about you through affiliated entities, business partners, and other independent third-party sources, and aggregate it with the rest of the information we have about you. For instance, if you visit Runaway Experiences through a ‘linked click’ from a site managed by one of our business partners, and you are registered on that partner’s site, then it’s possible that said partner may share with us the personal information you provided to them, such as contact and demographic information. Here’s another example: if you access third-party services, such as social media services, through our website or before visiting our website, we may collect certain information, such as your username and other types of data that these services make available to us. We will collaborate with our current partners and potential future partners to enhance and personalize your use of our website in accordance with the practices described in this Privacy Policy.


When you visit or any of the web pages of our affiliates hosted by us, our web server automatically recognizes and collects your IP address (assigned by your Internet service provider and not personally identifying), your web browser software, and the originating website. To assist us in analyzing the usage of our websites and related services, and to send you more relevant communications, we also collect and track Other information about your online activity, such as the content you view, the pages you visit, and the searches or bookings we provide you with or that you make. One of our goals in collecting this automatic information is to better understand the interests and preferences of our users in order to personalize the user experience. For example, if you frequently visit Mallorca or Ibiza, we may send you special notifications with popular offers and products for those destinations. If you subscribe to any of our email marketing communications, including newsletters and destination alerts, you will need to provide us with Personal Information such as your name and email address, as well as Other information like your country of residence.


If you book a visit or tour facilitated by Runaway Experiences with third-party providers, we will collect your payment information, including credit card number, cardholder name, expiration date, authentication code, and billing address.

We may offer members the option to save information related to their choice and method of payment on our website. If you save such payment details on Runaway Experiences, you can add, remove, or modify this information at any time in the Account Settings.


When you use an Application on a Device, we will collect and use information about you, generally in the same way and for the same purposes as when you use the Runaway Experiences website. Additionally, we may collect information about your location if you have authorized your Device to send such information to the Application through the Device’s privacy settings or if you have uploaded photos tagged with location information. We may use the location information collected through your Device or your photos to enhance your use of the Application by providing you with relevant content and contextual advertising. For example, we may use your location to show you tours or excursions near your travel destination. You can change your Device’s privacy settings at any time to deactivate the functionality of sharing location information with the Application and/or the functionality of tagging your photos with location information. Please be aware that disabling location sharing may affect certain features of our Application. If you have any questions about the privacy settings of your Device, we suggest contacting the Device manufacturer or your mobile device service provider for assistance.


You can contribute to the Runaway Experiences websites in various ways; for example, by writing reviews, uploading photos, filling out your public profile, or rating contributions from other users. We may store these contributions (your ‘Content’), display them publicly, both on our websites and Applications as well as on those of our distributors and affiliated partners, show them to other users, share them with our distributors and affiliated partners, and use them for promotional purposes. Please note that if you include Personal Information in your Content, others may use and view it. We do not assume any responsibility for the information you choose to include in your Content.

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Cookies and how we use them

“Cookies” are sources of information that the web browser stores on the computer’s hard drive for tracking purposes. Cookies only identify the computer, not you personally.

Own cookies: At Runaway Experiences, we use cookies to help us recognize that you have visited us before with your browser. They also allow us to save and remember the preferences set while that browser was visiting our site. Likewise, we use them to record session information and gather data on how you visit our websites and Applications and how you access them. Additionally, we may store your password in a cookie if you check the box to save it for automatic sign-in. Please note that member IDs, passwords, and any other account-related data included in such cookies will be encrypted for security reasons. We also use cookies to facilitate the customization of content, experience, and ads we provide on our websites and Applications, as well as to analyze and measure the effectiveness of our email communications, features, offers on our website, and advertisements.

Most browsers allow you to disable cookies; however, disabling them will limit your use of our websites and Applications. You can have the browser notify you when you receive a new cookie, delete individual cookies, or delete those that are not essential.

Third-party cookies: Runaway Experiences and our affiliated websites are committed to providing you with relevant content and information through our sites. To achieve this, we may collect information about the searches and other activities you perform on the sites, and we may engage third-party advertising companies to deliver ads while you visit our websites. Furthermore, we allow these companies to place their own cookies on the user’s computer when they deliver ads and access them. These advertisers do not have access to the information we collect through Runaway Experiences cookies. The use of cookies by other companies is subject to their own privacy policies, not ours.

Web beacons: Our sites also use web beacons (also known as clear GIFs, pixel tags, or web bugs), which are tiny graphics with a unique identifier placed in the code of a web page. Their function is similar to that of cookies. We use web beacons to monitor user traffic patterns from one page of our sites to another, to provide or communicate with cookies, to know if a user came to our site from an online ad displayed on a third-party website, and to improve site performance. We may also allow our service providers to use web beacons to help us determine which emails recipients have opened and to track visitor traffic and actions taken on our site. This helps us assess the effectiveness of our content and other offers.

Data collected by business partners and advertising networks to show you relevant ads: Many of the ads displayed on the Runaway Experiences family of sites are distributed by Runaway Experiences or its service providers; however, we also allow third parties to collect information about your online activities through cookies and other technologies. “These third parties include (1) business partners, who collect information when you view or interact with one of their ads on our sites; and (2) advertising networks, which collect information about your interests when you view or interact with one of the ads they place on many different websites across the Internet. The information collected by these third parties is used to make predictions about your characteristics, interests, or preferences, as well as to show you ads on our sites and on the Internet that appear to align with your tastes.

Please note that we do not have access to the cookies or other technologies that these third parties may use to collect information about your interests, nor do we control them, and the information practices of these third parties are not covered by this Privacy Policy. Some of these companies are members of the Network Advertising Initiative, which provides a single location to opt out of receiving targeted ads from companies within that network. For more information, click here.

Response to Do Not Track signals: Your web browser may transmit a ‘Do Not Track’ (‘DNT’) signal to Runaway Experiences and other websites. Due to differences in the default settings of web browsers and how browsers incorporate DNT signals, sometimes site operators may not be certain if site visitors have actively chosen the DNT setting themselves or are aware they can choose how to determine this setting. Runaway Experiences does not currently respond to DNT signals. Once the Internet industry has established a standard regarding this issue and Runaway Experiences acknowledges it, we may reevaluate this approach.

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Use of your personal information


  • Registering your account and managing it, which includes allowing you to access and use our site; to communicate with you in general, for example, providing you with information about Runaway Experiences and invitations from the Runaway Experiences family of companies;
  • Providing you with the information you request about our products;
  • Sending you information and marketing messages via email;
  • Allowing our third-party providers to process the bookings you have made;
  • Confirming your purchases;
  • “Ensuring that you are billed correctly;
  • Publishing the content you submit to us on our family of websites and in our Applications;
  • Measuring demographic data about our customers and tracking them;
  • Targeting the content on our website to better suit your interests and personalizing your experience on Runaway Experiences in other ways, including customizing the ads you see;
  • Targeting appropriate content in marketing emails so that it better aligns with your interests;
  • Responding to your questions and comments;
  • Measuring your interest in our products, services, websites, and applications, and improving them;
  • “Notifying you of offers and informing you about products and services available, whether they are ours or from our partners, that we believe may interest you;
  • Requesting information from you, including through surveys;
  • Resolving conflicts or addressing issues;
  • Preventing potentially prohibited or illegal activities;
  • Enforcing our Terms of Use;
  • Other purposes as described at the time of collection;
  • Tailoring our products and services to align with your personal interests and the way visitors use our sites, applications, and social media assets;
  • Managing, assessing, and improving our business, as well as the products and services we offer;
  • Analyzing and improving our communications and marketing strategies (including identifying if you have received and read the emails we send);
  • Analyzing trends and statistics related to how visitors use our sites, mobile applications, and social media assets, as well as the purchases made by these visitors on our sites;
  • Preventing and mitigating fraud, unauthorized transactions, claims, and other liabilities, as well as managing risk exposure, which includes identifying potential hackers and unauthorized users.

We will provide you with choices regarding the use and disclosure of your Personal Information for marketing purposes.


If you connect to Runaway Experiences through Facebook, we may show you reviews, photos, and visits that your Facebook friends have posted, shared, saved, or purchased on Runaway Experiences. Please note that if you have Facebook friends who use Runaway Experiences, they may have also shared information about you with us through Facebook. “If you wish to prevent such sharing, please adjust your privacy settings on Facebook.

Through Runaway Experiences, you can also access third-party social media websites and services (such as Facebook and Twitter). When you do so, you will be sharing information with those sites, in which case the information you share will be governed by their privacy policies. You may also be able to adjust the privacy settings on these third-party social media websites.


Some of the Personal Information we collect is shared with our service providers (for example, tour operators) who are directly involved in fulfilling the purchases you make through us. We only provide our service providers with your name and local contact details if you have provided them (for example, the name of the hotel for pick-up or drop-off, your local phone number, your mobile phone number, your email address, etc.). We do not provide our service providers with any other Personal Information. If you choose to provide Personal Information directly to a service provider, we recommend that you read their privacy policy to determine how they will use or disclose your Personal Information.


We also share your Personal Information with third-party providers who provide services or functions on our behalf, such as business analysis, payment processing, customer service, marketing, public relations, survey distribution, and fraud prevention. Additionally, we may authorize third-party providers to collect information on our behalf, including, for example, information necessary to use the features of our websites or Applications or to facilitate the distribution of online advertising tailored to your interests. Third-party providers may collect and access only the information necessary to perform their functions, but they are not permitted to share or use it for any other purpose.

We currently subcontract various third-party partners online to assist us in managing and optimizing our business and online communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and understand how visitors use our website. To do this, we use web beacons and cookies provided to us by these marketing companies in relation to our websites. The information we collect helps us understand data such as which pages are most appealing to our visitors, which products are of most interest to our customers, or the types of offers that our customers prefer to see.


If you were referred to Runaway Experiences from another website, we may share with that referring website your registration information, such as your name, email address, postal address, phone number, and travel preferences. We have not set limitations on the use of personal information by referring websites, and we recommend that you review the privacy policies of any website that referred you to Runaway Experiences.


We may share your personal information with the Runaway Experiences group of companies and with our parent company, Run Away Trips, S.L.U, as well as with our affiliated national and international corporate websites and companies. This sharing enables us to provide you with information about travel-related and other products and services that may interest you. To the extent that our parent companies and corporate affiliated companies have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They will also comply with applicable laws governing the transmission of promotional communications and, at a minimum, provide you with an option in each commercial email they send to choose whether you wish to stop receiving such emails in the future.


We may also use or disclose Personal Information when we deem it necessary or appropriate: (a) under applicable law, including laws outside the country where you reside; (b) to comply with subpoenas, court orders, and other legitimate and enforceable legal proceedings; (c) to respond to requests from public or government authorities, including those outside the country where you reside; (d) to enforce our terms and conditions and otherwise establish or exercise our legal rights; (e) to protect and defend our rights, property, or safety, as well as those of any of our affiliates, our customers, or other third parties; (f) to protect our rights, privacy, safety, or property, or those of you, our affiliates, or third parties; (g) to allow us to obtain available remedies or limit the damages we may have to incur; (h) to investigate, prevent, or take action regarding illegal or suspected illegal activities; (i) in connection with a corporate transaction, such as a divestiture, merger, consolidation, or sale of assets, or in the unlikely event of bankruptcy; or (j) as otherwise required by law.

We may use and disclose Other Information for any purpose. In some cases, we may combine Other Information with Personal Information (for example, combining your name with your geographic location). If we combine any Other Information with Personal Information, we will treat the combined information as Personal Information as long as it remains combined.

We may also share anonymous or aggregated information with third parties, including advertisers or investors. For example, we may inform our advertisers about the number of visitors our website receives or the most popular tours or visits. This information does not contain any Personal Information and is used to develop content and services that we hope will be of interest to you.

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Data Protection


Runaway Trips, SLU, is the data processing controller for the personal information we collect.

The contact details are as follows:

Run Away Trips, SLU

C/Oriente, 2 Local 4

07160 Paguera – Mallorca


Attention: Data Processing Controller

The functions of Run Away Trips, SLU are limited to being a point of contact for addressing data protection inquiries sent by residents in Europe and data protection supervisory authorities.


All data provided through electronic forms and/or via email and/or over the phone, necessary for the proper identification of the sender and to carry out tasks related to our business management, will be treated with strict confidentiality in accordance with the current law and will only be used by RUN AWAY TRIPS, SL for the stated purpose and will not be transferred to third parties.


The details of the legal basis for data processing may involve the execution of a contract, compliance with a legal obligation, public interest, legitimate interest, protection of vital interests, and the consent of the data subject. In the latter case, the user has the right to withdraw consent at any time, without affecting the lawfulness of the processing based on the prior consent before its withdrawal.

The communication of personal data is a necessary requirement for entering into a contract, therefore you should provide them. In the event that this is not done, the contract could not be executed, so we would not be able to carry out any operation.


We only store your personal information for as long as we need it in order to use it for the purpose it was collected, and based on the legal basis for processing it in accordance with applicable law. We will retain your personal information for as long as there is a contractual and/or business relationship with you, or until you exercise your right of deletion, cancellation, and/or limitation of the processing of your data. In these cases, we will keep the information duly blocked, without giving it any use, as long as it may be necessary for the exercise or defense of claims or any type of legal, judicial, or contractual liability arising from its processing, which must be addressed and for which its recovery is necessary.


You can exercise certain rights regarding your personal data. Your rights regarding your personal data are as follows:

  • Right to request access to your personal data. This right allows you to receive a copy of the personal data about you that we have in our possession.
  • Right to request the correction of your personal data if it is incorrect. You can also supplement any incomplete personal data we have, taking into account the purposes of the processing.
  • Right to request the deletion of your personal data if:
    • Your personal data is no longer necessary for the purposes for which we collected or processed them.
    • You withdraw your consent in cases where the processing of your personal data was authorized by consent and no other legal basis applies.
    • You object to the processing of your personal data and we do not have a compelling legitimate ground for processing them.
    • Your personal data has been processed unlawfully.
    • We must delete your personal data to comply with a legal obligation.
  • Right to object to the processing of your personal data. We will comply with your request unless we have a compelling legitimate interest for processing your data, or if it is necessary to continue processing your personal data to assert, exercise, or defend a legal claim.
  • Right to restrict the processing of personal data if:
    • You dispute the accuracy of your personal data during the period we verify the accuracy of your personal data.
    • The data is not processed in accordance with the law, and you oppose the deletion of your personal data and request its restriction.
    • We no longer need your personal data for processing purposes, but you request them for a legal claim.
    • You have objected to the processing of the data during the verification period, and there are no overriding legitimate grounds for the processing.
  • You have the right to data portability. You may request that we send your personal data to a third party, where feasible. You can only exercise this right if it relates to the personal data you have provided to us, if the processing has been authorized by your consent, or it is necessary for the fulfillment of the contract signed between both parties, or if the processing is carried out through automated means.
  • You also have the right to file a complaint with the competent data protection authority in your country.

You will not have to pay any fee to access your personal data (or to exercise any of the other rights described in this Statement). However, we may charge you a reasonable fee if your request is clearly unfounded, repetitive, or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that your personal data is not disclosed to anyone who does not have the right to receive it. In an effort to expedite our response, we may contact you to request additional information regarding your request. You can exercise several of your rights through the Personal Information section of your account. To exercise other rights, you can submit a request by clicking here.


We will only use your personal data in accordance with the law. According to the GDPR, we will use your personal data in one or more of the following circumstances:

  • When we need to execute the contract signed between both parties.
  • When it is necessary to pursue our legitimate interests (or those of a third party), provided that such interests do not override your interests or fundamental rights.
  • When we need to comply with a legal or regulatory obligation.
  • With your consent.


Your personal data may be stored in or transferred to countries outside of the EEA for the purposes described in this Privacy Policy. When we store or transfer your personal data outside of the EEA, we take the following precautions to ensure that your personal data is properly protected.

Whenever we store or transfer your personal data outside of the EEA, we will do so in accordance with applicable law and ensure that you receive the same level of protection by implementing appropriate security measures. The transfers of personal data will be carried out:

  • To a country recognized by the European Commission as providing an adequate level of data protection.
  • To a country that does not provide adequate protection, but whose transfer is governed by the European Commission’s standard contractual clauses or by implementing other appropriate cross-border transfer solutions that provide an adequate level of protection.

By using our services, you agree that your personal data may be transferred to our facilities and to the facilities of those third parties with whom we share the data, as described in this Statement.


Customer data will be disclosed to our third-party providers, distributors, and affiliates who provide the services marketed on the website.

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Our affiliates, distributors, and suppliers

The visits, activities, and experiences we advertise on our site are made available to you through third-party providers, distributors, and affiliates. Our affiliates, distributors, and suppliers may have privacy policies that differ from Runaway Experiences’ Privacy Policy.

It’s also important to note that some product or tour providers, as well as some of our affiliates and distributors, may require Personal Information or additional information (such as information about your health or physical readiness) to determine if you can participate in an activity. If Runaway Experiences does not directly collect this information about you, it is important for you to read the privacy policy of the provider, affiliate, or distributor, as their policy will apply in this case, not the Privacy Policy of Runaway Experiences.

Some affiliates, distributors, and/or providers may operate in countries or states that lack laws or regulations protecting and safeguarding Personal Information. Runaway Experiences endeavors to take all reasonable measures to persuade all its affiliates, distributors, and providers to adopt and comply with privacy policies that are substantially similar to this one. However, it is important to note that Runaway Experiences is not in a position to enforce compliance. For this reason, we rely on you and our other customers to inform us if you believe that our affiliates, distributors, or suppliers do not adequately protect your privacy.

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Access to your own information

You can review and update your contact information by logging into your account on the Runaway Experiences website. If you update any of your information, we may keep a copy of the original information in our records for the purposes outlined in this Privacy Policy.

You can also close your Runaway Experiences account by accessing it on the Runaway Experiences website. We will send you an email to confirm your request. Please note that after closing an account, you will no longer be able to log in or access your Personal Information. However, you can open a new account at any time.

Please note that we may retain some of your Personal Information and Other Information associated with your account in our records for various purposes, including analytics, record-keeping integrity, fraud prevention, dispute resolution, investigations, or legal compliance requirements. The periods for which we retain your information depend on the purpose for which it was collected and the use to which it is put.

We will not retain your personal information for longer than necessary for our business purposes or for legal requirements. We may retain certain information for a period of time after you have closed your account with us, for example, if such information is necessary to fulfill our legal obligations or to exercise, defend, or establish legal rights.

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Available options

As mentioned earlier, you can choose not to provide us with any information, although it may be necessary to enjoy certain features offered on Runaway Experiences. You can also add or update information and close your account as described above. Additionally, as described earlier, you can opt out of receiving email communications from Runaway Experiences. Please note that we reserve the right to send you other communications, such as service announcements and administrative messages related to your Runaway Experiences account, without giving you the opportunity to opt out. You have the right to request what Personal Information we have about you; to do so, you should contact us at the address provided below (see the “Contact” section). We may charge you a small fee for providing you with this information.

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Security measures and storage at Runaway Experiences

At Runaway Experiences, we strive to maintain the integrity and security of your Personal Information.

We use industry-standard encryption protocols when receiving and transferring your Personal Information. Indeed, when you send us Personal Information over the Internet, we first require that a “secure session” be established using the Secure Socket Layer (SSL) protocol.

We strive to store your Personal Information in secure operational environments that are not accessible to the general public. Additionally, we implement security measures in our physical facilities to protect against the loss, misuse, or alteration of your Personal Information by our employees or third parties.

However, it is not possible to guarantee 100% security for any data transmission over the Internet or for any data storage environment, so we cannot provide absolute assurance that the information you provide to us will be secure at all times. Runaway Experiences will not assume any responsibility for events resulting from unauthorized use of your Personal Information. Runaway Experiences relies on you to inform us of any unusual event you may experience that may indicate a breach of the security of your information. We will then investigate whether the security breach is related to data transmissions originating from or destined for Runaway Experiences and inform you of the measures that can be taken and have been taken to help rectify the issue. Further actions may be required, such as reporting incidents to the police or other authorities as appropriate.

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Child Privacy

Runaway Experiences is a site for the general public and does not offer services targeted towards minors. If we become aware that a person under the age of 13 has provided us with Personal Information, we will remove or destroy such information as soon as reasonably possible.

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External Links

If any part of a Runaway Experiences website contains a link to other websites, these external websites will not be governed by this Privacy Policy. We do not assume any responsibility for the privacy practices of other websites, and we recommend that you review the privacy statements posted on them to understand their procedures for collecting, using, and disclosing Personal Information.

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Changes to our Privacy Policy

We know that our business will continue to evolve as we introduce new products. Therefore, it is possible that we may review and modify this Privacy Policy from time to time.

Runaway Experiences reserves the right to change this Privacy Policy by posting the modifications on its website. You can check when this Privacy Policy was last updated by referring to the “LAST UPDATED” notice at the beginning. All modifications will take effect immediately upon their publication. We will notify our members of any significant changes made to this Privacy Policy by sending a notice to the email address they have provided to us or by posting a notice on our website. We recommend that you periodically review this Privacy Policy to ensure you are familiar with the most current version. If you use our websites or applications after we have sent you a notice of modification or posted a notice on our website, it will constitute your acceptance of the modified terms and practices.

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Some services provided by Runaway Experiences allow you to access and update your personal and registration information online.

To correct or update any other Personal Information, or if you have any questions about Runaway Experiences’ Privacy Policy, please send a message to our privacy officer at the email address or to the following postal address:

Attn: Dpto. LOPD
Run Away Trips, S.L.U
C/Oriente, 2
07160 Paguera – Mallorca – Spain